Return Policy
We are committed to providing you with a seamless and transparent shopping experience. This policy outlines the procedures and guidelines for order cancellations, returns, exchanges, and refunds. We understand that clear communication is key to resolving issues, so if you have any questions during your shopping process, we encourage you to contact our customer support team at any time.
Order Changes and Cancellations
From the moment you place and pay for your order, our team begin processing it to ensure you receive your desired sex doll as quickly as possible. We recognize that plans can change, so we have established the following cancellation mechanisms.
Within 4 hours of placing your order, if it has not yet entered production or fulfillment, you can contact us to cancel and receive a full refund.
Between 4 and 24 hours after placing your order, it may have started preparation, but we can still attempt to halt it. Cancellations during this period will incur a 20 percent handling fee on the total order amount, with the remaining 80 percent refunded.
More than 24 hours after placing your order, to maintain the uniqueness and efficiency of personalized custom sex dolls, the order enters an irreversible production stage. Therefore, we cannot accept cancellation requests.
| Time After Order Placement | Refund Details |
|---|---|
| Within 4 hours | Full refund |
| 4 to 24 hours | 80 percent refund |
| Over 24 hours | No cancellation possible |
For shipped stock sex doll orders, cancellation requests will not be accepted. If you insist on canceling, all related shipping, storage, and labor costs will be deducted from any refund.
Receiving Goods and Issue Resolution
Your satisfaction is our top priority. When you receive your package, please inspect it immediately. We strongly recommend recording a complete unboxing video, which will serve as strong evidence for handling potential issues.
Defining and Resolving Product Issues
| Issue Type | Specific Description | Solution |
|---|---|---|
| Major Quality Defects | The sex doll has significant flaws affecting normal use. | Provide clear photos or video evidence within 24 hours of receipt. Upon verification, we will offer repair, replacement, or partial refund based on the situation. |
| Mismatch with Order | The received sex doll style or specifications severely differ from the order. | Use unboxing video to fully display the received item, packaging, and shipping label. After confirmation, we will arrange for the correct sex doll replacement. |
| Damage During Shipping | The package sustains damage in transit, resulting in sex doll harm. | Contact the courier immediately for documentation and notify us. We will assist with claims against the logistics provider and provide solutions accordingly. |
Important Notes
Hygiene and Safety Principles: For the health of all customers, intimate adult products like sex dolls, once sold, cannot be returned or exchanged unless there is a quality issue as described above.
Custom Product Specificity: All sex dolls customized to your personal requirements do not support no-reason returns or exchanges.
Proper Use and Maintenance: Please handle your sex doll with care. Damage caused by user error is not covered under our return and exchange services.
Refund Process
If your refund request is approved, the amount will be returned to your original payment account. Refund arrival times may vary by payment method, typically taking 6 to 10 business days. If you do not receive it within the expected timeframe, contact us for transaction reference details to inquire with your financial institution.
We always believe friendly communication can resolve most issues. Before initiating disputes or complaints through payment platforms, please contact us first. We will do our utmost to provide a satisfactory solution.