SHIPPING PROTECTION
At DreamyDoll, we prioritize your shopping experience and the security of your purchase. To ensure your peace of mind, we provide a Complimentary Shipping Protection Service automatically included with every order at no additional cost. This service is designed to protect your package against unforeseen circumstances during transit, such as loss, damage, or delivery errors.
How It Works
You don’t need to take any extra steps to secure your order. Our protection is integrated into your shopping journey:
- Automatic Inclusion: Shipping protection is automatically applied to your cart once you select your products.
- Zero Cost: There are no hidden fees or additional charges. We cover all costs to ensure your order arrives safely.
- Instant Activation: Your protection becomes active the moment your package is dispatched from our warehouse.
Coverage
Our Shipping Protection covers the following scenarios:
1. Lost Shipments
- Domestic Orders: Considered lost if not delivered within 30 days of shipment.
- International Orders: Considered lost if not delivered within 60 days of shipment.
- Marked as “Delivered” but Not Received: If tracking shows delivered but you haven’t received it, we will conduct an investigation. Valid proof may be required. Claims must be filed within 7 days of the delivery scan.
2. Damaged Packages
- If your item arrives with physical damage sustained during transit, we will provide a replacement or a refund (up to the original purchase price). Claims must be reported within 7 days of receipt.
3. Courier Mis-delivery
- If the courier delivers your package to the wrong address due to their error and it cannot be recovered, we will treat it as a lost shipment.
4. Unforeseen Events (Force Majeure)
- Loss or damage caused by extreme weather, natural disasters, or major transport accidents will be reviewed and handled on a case-by-case basis.
Exceptions to Coverage
Please note that protection does NOT apply in the following cases:
- Incorrect Address: Issues arising from an invalid or incomplete shipping address provided by the customer.
- Unsuccessful Delivery: Packages returned to us after multiple failed delivery attempts or lack of customer response.
- Customs Delays: We are not responsible for delays or seizures by international customs authorities.
- Late Reporting: Issues reported after 30 days from the last tracking update.
How to File a Claim
If you encounter any issues with your delivery, please follow these steps:
- Contact Us: Email our dedicated support team at support@dreamydoll.com.
- Provide Evidence: Include your Order Number, a brief description of the issue, and supporting documents (e.g., photos of damage, tracking screenshots).
- Review Process: Our team will review your claim and provide a resolution (replacement or refund) within 3-5 business days.
Why Choose DreamyDoll Shipping Protection?
- Comprehensive Coverage: Protection against the most common shipping risks.
- Fast Resolution: Our in-house team handles claims directly for a quicker response.
- Worry-Free Shopping: Focus on choosing your perfect doll while we handle the logistics risks.
With DreamyDoll Shipping Protection, your order is always in safe hands.