Money Back Guarantee
At DreamyDoll, we are committed to providing high-quality products and a transparent shopping experience. We guarantee that the items you receive are authentic and match their description.
1. 100% Authentic Product Guarantee
We are an official authorized distributor for world-leading sex doll manufacturers, including WM Doll, Irontech Doll, and others. All products are sourced directly from the original factories. We strictly do not sell counterfeit or unauthorized replica products.
2. Money-Back Guarantee
Your purchase is protected by our satisfaction guarantee policy. We will provide a refund or exchange under the following circumstances:
- Manufacturing Defects: If your doll arrives with functional defects or is significantly different from the description, we will offer a full refund or a free replacement.
- Shipping Protection: Every order includes complimentary Shipping Protection. This coverage extends to any loss or severe damage incurred during transit, at no additional cost to you.
3. Handmade Variations
Sex dolls are handmade products. Please note that the following are considered industry standards and are not classified as defects:
- Minor Imperfections: Slight seam lines, injection points, or minor skin texture variations are inherent characteristics of the TPE/Silicone molding process.
- Hand-Applied Makeup: Each doll features hand-applied makeup. While we strive for consistency, minor discrepancies in makeup compared to promotional images are normal.
- Pre-Shipment Inspection: To ensure your satisfaction, we will provide factory photos for your approval before the doll is dispatched.
4. How to File a Claim
To ensure a smooth resolution process, please follow these steps upon delivery:
- Unboxing Video: We strongly recommend recording a complete unboxing video (including the shipping label and the doll’s condition) immediately upon receiving your package.
- Report Issues: Any damage or discrepancies must be reported within 24 hours of delivery via our Contact Form.
- Hygiene Policy: Due to the personal nature of our products, used dolls are not eligible for return or refund. Please inspect the doll thoroughly before use.
5. Exclusions
- User-Induced Damage: Damage caused by improper handling, such as overextension of limbs or scratches from sharp objects, is not covered under warranty. However, we can provide repair kits and guidance.
- Custom Orders: Custom dolls with specific bespoke requirements will be handled on a case-by-case basis and may not automatically qualify for a full refund unless a quality issue is present.
For further details, please refer to our full return policy or contact our support team.